Radiuz Case

Radiuz Case

“As a B2B company, we had a billing platform – but we outgrew it: it could not scale to help us quickly launch our B2C offering which required  high volumes”

Radiuz CEO – Victor van den Berg

 

Transport

Radiuz

The Customer

Radiuz is a Dutch Mobility As a Service (MaaS) Providor. MaaS is an emerging service industry that is disrupting existing transportation sectors, evolving the way in which consumers get from A to B. From autonomous vehicles to subscription car services to bike sharing.

 

The Challenge

As a B2B company Radiuz was using a homegrown platform that limited their growth in the B2C space. Using its homegrown billing system, Radiuz estimated that it would have taken their IT team more than a year to launch its B2C offering.

 

The Solution

Subscription Factory’s core focus was the delivery of an end-to-end architecture and the full Zuora setup. The result was a Zuora billing engine in combination with a custom subscription check-out and shopping experience, delivered within four months.

 

 

The Benefits

The implementation of Zuora Billing has enablee Radiuz to centralize its customer data in one system. This gives Radiuz the ability to see when and where which customers are spending time on the 25 different mobility suppliers on their platform, from public transport to Uber to related mobility services like parking.

Transport

Radiuz

Radiuz Subscription Factory

As a B2B company Radiuz was using a homegrown platform, which was giving limitation for grow in the b2c space.

 

Domestic Appliances

Miele

Subscription Factory Miele

Driven by an IOT strategy and the need to strengthen customer relationships, subscription models are launched, starting with smart oven solutions.

 

Transport

DAF trucks

Subscription Factory DAF

Driven by  the introduction of connected services and an IOT strategy, new monetization models are born.

 

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© Subscription Factory

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 


© Subscription Factory

Miele Case

Miele Case

The Miele Customer experience will boost to a next level.

 

Domestic Appliances

Miele

The Customer

Miele & Cie. KG is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe. The company was founded in 1899 by Carl Miele and Reinhard Zinkann, and has always been a family-owned and run company.

The Challenge

The launch of new subscription models that aligned with Miele’s new IOT strategy and the need to strengthen customer relationships, starting with Smart Oven solutions. Subscription Factory was challenged to define, design, and develop a new end-to-end subscription solution that would drive structured and long-term adaption by Miele customers and be applicable to further Miele services.

The Solution

Working closely with the Miele team, Subscription Factory successfully applied the Zuora billing engine in combination with a custom subscription check-out and shopping experience. The Smart Oven Solution was applied within six weeks!

The Benefits

The introduction of the first subscription models for the Smart Oven Solution has taken the Miele customer experience to the next level and made food preparation easier. New subscription initiatives across the Miele product and service portfolio will follow.

Transport

Radiuz

Radiuz Subscription Factory

As a B2B company Radiuz was using a homegrown platform, which was giving limitation for grow in the b2c space.

 

Domestic Appliances

Miele

Subscription Factory Miele

Driven by an IOT strategy and the need to strengthen customer relationships, subscription models are launched, starting with smart oven solutions.

 

Transport

DAF trucks

Subscription Factory DAF

Driven by  the introduction of connected services and an IOT strategy, new monetization models are born.

 

Back to the cases


© Subscription Factory

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 


© Subscription Factory

DAF Case

DAF Case

Digital technology is at the centre of subscription models today leading to improve user B2B experiences and efficiency.

 

Transport

DAF Trucks

The Customer

DAF Trucks is a Dutch truck manufacturing company and a division of Paccar US, manufactur of great brands like Peterbilt and Kenworth. DAF’s headquarters and main plant are in Eindhoven.

 

The Challenge

The innovation of new monetization models, driven by the introduction of connected services and an IOT strategy. The core rationale behind the strategy: Why give away data for free when you can monetize the value that it offers to customers?

The Solution

In less that 14 weeks, Subscription Factory applied the Zuora billing engine in combination with a custom subscription check-out and shopping experience. Now, fleet owners are fully in control of the connected services they want to enable per vehicle, and they are invoiced accordingly.

The Benefits

Following the introduction of the first subscription models for connected services, further services can be introduced when a new end-to-end solution is fully designed. This will make it easier to manage and forecast vehicle maintenance and driver behavior.

Transport

Radiuz

Radiuz Subscription Factory

As a B2B company Radiuz was using a homegrown platform, which was giving limitation for grow in the b2c space.

 

Domestic Appliances

Miele

Subscription Factory Miele

Driven by an IOT strategy and the need to strengthen customer relationships, subscription models are launched, starting with smart oven solutions.

 

Transport

DAF trucks

Subscription Factory DAF

Driven by  the introduction of connected services and an IOT strategy, new monetization models are born.

 

Back to the cases


© Subscription Factory

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 


© Subscription Factory

Philips Case

Philips Case

“The idea behind our subscription services is to shift from selling a physical product to providing a holistic solution that creates ongoing consumer value and engagement.”

Gil Adato, Vice President of Digital Health at Philips

Healthcare

Philips

The Customer

.

Philips is a Dutch multinational corporation headquartered in Amsterdam. Formerly one of the largest electronics companies in the world, Philips is currently focused in the area of health technology, with other divisions being successfully divested.

The Challenge

Philips is fully committed to the process of reinventing monetization models for personal healthcare products and services. The key rationale behind this strategy is to re-engage their customers and  build a long-term relationship for every phase in a human life.

The Solution

Subscription Factory applied the Zuora subscription billing engine in combination with a custom developed subscription check-out and shopping experience. This enabled us to deliver and launch the first MVP initiatives – for Lumia hair removal devices – within 16 weeks.

The Benefits

The rapid launch of the first initiatives and the integration of the end-to-end subscription management solution established a solid base from which to expand and empower Philips’ presence in the global Subscription Economy.

 

Transport

Radiuz

Radiuz Subscription Factory

As a B2B company Radiuz was using a homegrown platform, which was giving limitation for grow in the b2c space.

 

Domestic Appliances

Miele

Subscription Factory Miele

Driven by an IOT strategy and the need to strengthen customer relationships, subscription models are launched, starting with smart oven solutions.

 

Transport

DAF trucks

Subscription Factory DAF

Driven by  the introduction of connected services and an IOT strategy, new monetization models are born.

 

Back to the cases


© Subscription Factory

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 


© Subscription Factory

Konecranes Case

Konecranes Case

“Our existing ERP system was not able to adress our needs in term of flexibility. We needed a solution that could handle much larger numbers of product types and subscription durations on the same platform”

Raheel Farhat – Digitalization & Transformation Lead, Konecranes

 

Internet of Things

Konecranes

The Customer

Konecranes is a world-leading provider of lifting solutions for manufacturing, shipyards, ports and terminals.

The Challenge

After digitising its equipment, Konecranes needed the infrastructure to help monetize the value of data for its customers. Subscription Factory, working with Zuora global service teams, made it possible.

The Solution

The Zuora platform enabled Konecranes to shift from a one-size-fits-all annual contract model to flexible monthly subscriptions that can be customized for each customer’s needs.

The Benefits

In just one year, Konecranes was able to go to market with 100% more product rate plans. This helped contribute to a year-on-year increase of 29% in active subscribers and a 10% increase in new subscribers.

Finland-based Konecranes is a world-leading provider of heavy lifting solutions for manufacturers, shipyards, ports, and terminals. The business has three components: industrial equipment, service and spare parts, and integrated port solutions for container handling. The company has 18,000 employees in 50 countries, with total sales in 2019 of €3.3 billion.

Konecranes saw the benefits of the Internet of Things (IoT) for their business. From smart lifting equipment, to predictive maintenance services, to the automation of its port systems, digitized offerings were a clear opportunity to grow its business and stay ahead of the competition.

As Raheel Farhat, Digitalization & Transformation Lead at Konecranes notes: “We had 47,000 users who could benefit from the data of 29,000 customers. The question was, how do we monetize these benefits?”

The heaviest lift in Konecranes’ transition to the IoT turned out to be their subscription contract model. After all, subscriptions weren’t new to Konecranes. They had been providing maintenance services for years via a one-size-fits-all annual contract.

The problem was, this model didn’t provide enough flexibility. Digital services are subject to constant change, as customer needs change and improvements are made in technology. And because the digital services were new, customers were reluctant to make a substantial upfront investment without knowing how to quantify the value of the services.

So Konecranes decided to break down the one-size-fits-all annual contract into individual component subscriptions available on a monthly or quarterly basis. This gave customers the chance to mix and match services based on the specific needs of their businesses. And the shorter subscription durations made customers more willing to experiment with new services.

However, their finance system struggled under the weight of the increased complexity.

“Our existing ERP system was not able to address our needs in terms of flexibility,” explains Farhat. “We needed a solution that could handle a much larger number of product types and subscription durations on the same platform. That’s why we went with Zuora.”

Using the Zuora platform, Konecranes shifted all of their customers to the more flexible subscription model. In addition to overcoming the willingness-to-pay factor, the transition has helped build better customer relationships. By understanding exactly which parts of the package each customer uses, Konescranes is able to segment customers and target opportunities to upgrade or sell new products more effectively.

The Zuora platform has also enabled Konescranes to allow subscribers to make changes to their subscriptions, which results in a better customer experience and, typically, higher growth.

“Making it easy for the customers to subscribe to these digital services means a higher quality of service is more accessible to them,” says Farhat. “And they are willing to pay for that value.”

And that recognition of value shows up in the data: In just one year, Konecranes was able to go to market with 100% more product rate plans which helped contribute to a YoY increase of 29% in active subscribers and 10% increase in new subscribers.

Konecrane case Subscription Factory

 “We produce a whole spectrum of digitalized, connected equipment. The data they provide deliver tremendous value to our customers. We just needed to find the best way to monetize that value. Zuora helped us transition to a more flexible subscription model with many more products to monetize.” – Raheel Farhat, Digitalization & Transformation Lead, Konecranes

Transport

Radiuz

Radiuz Subscription Factory

As a B2B company Radiuz was using a homegrown platform, which was giving limitation for grow in the b2c space.

 

Domestic Appliances

Miele

Subscription Factory Miele

Driven by an IOT strategy and the need to strengthen customer relationships, subscription models are launched, starting with smart oven solutions.

 

Transport

DAF trucks

Subscription Factory DAF

Driven by  the introduction of connected services and an IOT strategy, new monetization models are born.

 

Back to the cases


© Subscription Factory

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 

CONTACT

Kinderhuissingel 1D
2013 AS Haarlem
The Netherlands

 

Contact us
+31 (0) 850 185 138

 


© Subscription Factory

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